Privacy Policy

We collect information in the following ways:

• Account information – name, email address, and password when you register.
• Questionnaire responses – your answers to the mental performance profile questionnaire.
• Payment information – billing details processed securely through our third-party payment provider. We do not store full credit card numbers.
• Usage data – pages visited, features used, and time spent on the platform (collected via cookies and similar technologies).
• Communications – messages you send us via email or contact forms.

We use your information to:

• Generate and deliver your personalized mental game profile and report.
• Process payments and manage your account.
• Send profile-related reminders, updates, and follow-up content (you may opt out at any time).
• Improve the platform, questionnaire accuracy, and user experience.
• Respond to support requests and inquiries.
• Comply with legal obligations.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

We may share your information only in these limited circumstances:

• Service providers – trusted vendors who help us operate the platform (e.g., payment processors, email services, hosting), bound by confidentiality agreements.
• Coaches and instructors – if you explicitly share your profile access code with a coach or instructor, they will be able to view your results.
• Legal requirements – when required by law, court order, or to protect our rights and the safety of users.
• Business transfers – in the event of a merger, acquisition, or sale of assets, user data may be transferred as part of that transaction.

We use cookies and similar tracking technologies to maintain your session, remember your preferences, and analyze site usage. You can control cookie settings through your browser, though disabling certain cookies may affect platform functionality.

We retain your account and profile data for as long as your account is active or as needed to provide our services. You may request deletion of your account and associated data at any time by contacting us. We will fulfill deletion requests within 30 days, subject to any legal retention requirements.

Contact-form inquiries are saved before email delivery so our authorized staff can review them and retry failed notifications. We automatically delete these inquiry records from the application after 12 months, whether or not email delivery succeeded. You may request earlier deletion by emailing privacy@mymentalgamelocker.com; we will fulfill requests within 30 days. Copies already sent by email are handled separately as part of your deletion request, subject to any legal retention requirements.

Our platform is accessible to junior athletes. We do not knowingly collect personal information from children under the age of 13 without verifiable parental consent. If you are a parent or guardian and believe your child has provided personal information without your consent, please contact us immediately and we will take steps to remove that information.

We use industry-standard security measures to protect your information, including encrypted data transmission (SSL/TLS) and secure password storage. No method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Depending on your jurisdiction, you may have the right to:

• Access the personal information we hold about you.
• Correct inaccurate or incomplete information.
• Request deletion of your data.
• Opt out of marketing communications at any time.
• Data portability (where applicable under applicable law).

To exercise any of these rights, contact us at the address below.

Our platform may contain links to third-party websites (e.g., affiliated golf or sports organizations). We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically. Continued use of the platform after changes are posted constitutes your acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy, please contact us:

My Mental Game Locker
Email: privacy@mymentalgamelocker.com